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Novi, Michigan
Novi, Michigan
Water & Sewer

NEW! Electronic Water  Billing 

We are now offering the option for paperless billing. You MUST register before logging in. Have your utility billing account number (found on your paper invoice) on hand during registration with SmartPayWorks. Once your account is set up and you are logged in, you may access your profile by clicking on the arrow near your name, then select Account Preferences to make the change to electronic invoices. You may create your online account here for this service.


Division Info

DPS Water and Sewer: 313-928-1666
Water Billing Questions: 313-928-3393
After Hours Emergency: 313-386-7800

Meter reading, Meter repairs, Sanitary sewer cleaning and closed circuit television inspections, Sanitary sewer repairs, Storm sewer cleaning and repairs, House lead sewer televising, Catch basin repairs and cleaning, Watermain break repairs, Fire hydrant maintenance and repair, Pump station operations and maintenance. 

The above is a general list of responsibilities for the Department of Public Service. Please call our office if you have a question regarding any of the above items or something that is not listed and we will be more than happy to try and answer your questions.

Watermain breaks can be reported to the Police department after hours at 313-386-7800. Any other after-hour Water department emergencies can be reported to the Police also. The Water department has an employee on stand-by service 24 hours a day, 365 days a year for your assistance.

Hydrant Flushing

During the months April through September the Water Department will be flushing the Fire Hydrant System.  

If you experience rusty water please run your cold water from the lowest point in you house until it runs clear. 

Water Personnel Entering A Residence

Water Department Personnel will not enter your residence without an appointment. Occasionally Water Department workers will knock on your door to inform you of water related issues in your neighborhood. They will not ask to enter your home.
However, if Water Deparment Personnel need to enter your residence they will notify the home owner or occupant that an appointment must be made with the Water Department prior to them entering the premises.  
Make sure that the Water Department  worker has a city assigned ID with a verification phone number printed on the ID.  If they do not have a city assigned ID do not allow them in your home.  Also, City Personnel will be arriving in a city owned vehicle with the city name and seal on the on the side.  Similar to the vehicle pictured below. 

Pay Water Bill

Water Reports

We are pleased to present this year’s Consumer Confidence Report concerning the water quality that the City of Allen Park provides to our citizens. We purchase our water from two of the Detroit Water & Sewer Department’s Plants. The Southwest Water Treatment Plant located here in Allen Park and the Springwells Water Treatment Plant located in Southwest Detroit, both respective plant intakes are both located in the Detroit River. The drinking water provided to our citizens is safe and meet or exceeds federal and state requirements. 

This document is available to view in PDF format.Great Lakes Water Authority Web Site

This document is available to view in PDF format.Downriver Utility Wastewater Authority Web Site

This document is available to view in PDF format.2018 Consumer Confidence Report
This document is available to view in PDF format.2017 Consumer Confidence Report
This document is available to view in PDF format.2016 Consumer Confidence Report


Water Rates


Storm Water Education

  • Use only Phosephorus Free Fertilizer    Michigan Fertilizer Law (1994 PA 451, Part 85, Fertilizers) restricts the use of phosphorus fertilizers on residential and commercial lawns, including athletic fields and golf courses statewide. Both homeowners and commercial applicatiors must follow the phosphorus application restrictions.    For more information
  • Is it really all that important to SCOOP POOP?  Picking up pet waste and disposing of it in the trash keeps our sidewalks clean and our neighbors happy.  But it also protects water quality, keeping our water resources safe for drinking and swimming. Pet Waste Tips and Campaign Information    How to be an H20 Hero

Wayne County Environmental HotLine

Wayne County operates a 24 hour hot-line number to field and respond to environmental complaints, including illegal dumping and suspicious discharges. The hot-line number is 888-223-2363.